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Mobile Printing in Field Service

This paper describes how to save time and money with mobile printing in field service.

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Field Service

 

The goal of any field service solution is to give skilled technicians the tools to make their job easier, and to allow their organization to better manage transactions, customers and employees in the field.  Allegro’s field service solutions include billing, ordering, record keeping, asset tracking, scheduling, location-based services and more. These applications improve customer service and help get the job done sooner, with fewer trips.

Communication

Low bandwidth text messaging allows technicians and dispatch to communicate efficiently.  These non-SMS messages are sent as data, and as such do not incur incremental carrier fees.

Location-Based Services

GPS data opens up an array of possible solution functionality.  Proof of service can include a signature, time and location stamp.  Historical readings can be displayed on a web-based map to show a “breadcrumb trail” of a technician’s day.  Application business rules can be aligned to pre-determined GPS geofences.  Additionally, technicians  can utilize turn-by-turn navigation to their next stop. 

Vehicle Telematics

With connectivity to your commercial or consumer grade vehicle via J-Bus or OBD2 respectively, Allegro can accurately track speed, RPMs, idle time, hard brakes and more.  This data can be parsed and sent either real-time via WWAN or in batch via WLAN and Bluetooth.  With this information, fleet managers can complete detailed analyses of route profitability, driver performance, maintenance requirements and more.

Record Keeping

Keep accurate records for each technician including hours logged, distance driven, assignment history and more.

Asset Management

By leveraging barcode technology, all data relating your company’s assets are at your fingertips allowing you to have better control over administration, tracking and scheduled maintenance.

Generate New Revenue

Technicians have valuable face-time with your end-users in their own environment. With real-time access to client history and account information, they can update and up-sell services and equipment on the spot.

Mobile Payment

Accept payment by credit card with a magnetic stripe reader attachment.  Clients accept the transaction simply by signing the touch screen, and a receipt can be printed on the spot with a mobile printer.  This improves accuracy, reduces disputes and accelerates the billing cycle.

Dispatch

Real-time fleet visibility allows for effective planning, scheduling and communication with technicians. Dispatch knows what assignments have been completed, by whom, and at what time. Integrated systems allow dispatchers to upload assignments easily.

Optimized Operations

 Streamline your core process from end-to-end. With intuitive functionality, technicians log in and out, view assignments, complete tasks, and collect signatures on their mobile PC. Real-time visibility and delivery confirmation build technician accountability as well as customer trust.

 
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